Operational Excellence

People Performance Support Tools

Job Expectations:

  • Business Descriptions (Process, Work-Center, or Role based SIPOC)

  • Process Maps

  • Job Checklists


Tools and Resources:

  • Standard Operating Procedures

  • Reaction Plans

  • Technical Documentation

  • Expert Systems

Skill - Abilities

  • Job Performance Measures

Management Structure

  • Daily/weekly Routine

  • KPI Review

  • Continuous Improvement

* - Daily Work Routine Management - Falconi

* - The Six Disciplines of Breakthrough Learning - Wick/Pollock/Jefferson

* - Six Box Performance Thinking - Binder



Training alone will NOT solve a performance problem. The right tools, resources, and Management Structure are essential to developing and sustaining a high performing workforce.