Operational Excellence

People Performance Support Tools

Job Expectations:

• Business Descriptions (Process, Work-Center, or Role based SIPOC)

• Process Maps

• Job Checklists

• RASIC

Tools and Resources:

• Standard Operating Procedures

• Reaction Plans

• Technical Documentation

• Expert Systems

Skill - Abilities

• Job Performance Measures

Management Structure

• Daily/weekly Routine

• KPI Review

• Continuous Improvement

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* - Daily Work Routine Management - Falconi

* - The Six Disciplines of Breakthrough Learning - Wick/Pollock/Jefferson

* - Six Box Performance Thinking - Binder