Operational Excellence
People Performance Support Tools
Job Expectations:
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Business Descriptions (Process, Work-Center, or Role based SIPOC)
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Process Maps
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Job Checklists
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RASIC
Tools and Resources:
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Standard Operating Procedures
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Reaction Plans
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Technical Documentation
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Expert Systems
Skill - Abilities
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Job Performance Measures
Management Structure
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Daily/weekly Routine
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KPI Review
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Continuous Improvement
* - Daily Work Routine Management - Falconi
* - The Six Disciplines of Breakthrough Learning - Wick/Pollock/Jefferson
* - Six Box Performance Thinking - Binder




Training alone will NOT solve a performance problem. The right tools, resources, and Management Structure are essential to developing and sustaining a high performing workforce.